TBR world-wide Remote Support within a second

With the outbreak of Covid-19, organizations are faced with travel restrictions and quarantine challenges, which also requires them to reduce direct contact between employees and service engineers. With these new insights we need to be creative and collaborate to enhance digital possibilities to ensure continuity today and in the future.

To enable immediate assistance for customers during the coronavirus crisis without putting people’s lives at risk, TBR offers a special remote support solution on new control systems which is easy-to-set-up.

TBR Remote Support is a service that provides real-time streaming with TBR Engineers.

From your own location in production, customers can use a direct internet connection or a commercially-available mobile device to connect and communicate in real-time with a TBR expert to resolve their issue or read data which can optimize processes. .

The TBR remote support solution is based on a live cloud platform, offering customers further possibilities for machine and process maintenance and optimizations.
TBR is also working with customers to ensure the access to field operators and service engineers who cannot be on-site, by delivering control screen livestreams, operational insights, process data and plant process performance

During the COVID-19 crisis, governments and companies are having to make difficult choices, balancing people’s safety with economic livelihood. TBR is committed to supporting both: protect people, while helping businesses to stay operational during these challenging times.

Remote services and digital solutions can make a major contribution to keep people safe, production running, and critical process parameters protected.
We keep your processes running, optimized and continuous. Together we develop creative solutions to optimize your performance, even if we’re not around.

 

Jan Blom,
Project Engineer TBR Solutions

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